Terms of Service

These Terms of Service ("Terms") govern access to and use of Dock's websites, dashboards, APIs, bots, verification systems, account-linking features, developer tools, paid features, custom Discord bot profile features, and related services (the "Services").

These Terms form an agreement between you and the operator of Dock. In these Terms, "Dock," "we," "us," and "our" refer to the operator of the Services.

By creating an account, accepting these Terms in a Dock flow, generating or using an API key after being presented with these Terms, purchasing a paid service, or otherwise affirmatively accepting these Terms, you agree to them.

If you do not agree, do not use the Services.

Dock's public contacts are:

• Legal and billing matters: [email protected]
• Privacy matters: [email protected]
• Security reports: [email protected]
• Public operator contact: @officialsteam on Discord
• Support: Dock support server

Where applicable law requires additional operator, merchant, controller, representative, or transaction information, Dock may provide that information through the legally required notice, checkout, receipt, contracting flow, or other required channel.

You must be at least 13 years old and meet the minimum-age requirements of Discord, Roblox, and any other platform you use with Dock.

If you are below the age at which you can independently agree to these Terms or purchase a paid service where you live, a parent or legal guardian must provide any authorization required by law.

If you use Dock for a guild, server, organization, or other entity, you represent that you are authorized to configure Dock for that entity.

You are responsible for maintaining control of your account, API keys, webhooks, linked accounts, and other credentials.

You must not:

• share secret credentials with unauthorized people;
• sell or transfer an account or API key to bypass plan or access restrictions;
• use another person's account without authorization; or
• create or use accounts, credentials, networks, or automation to evade an active Dock restriction.

Notify Dock promptly if you reasonably believe your credentials were compromised.

Dock may require re-authentication, revoke sessions or keys, rotate credentials, or temporarily restrict access where reasonably necessary to protect the Services or an account.

Dock integrates with services including Discord, Roblox, Stripe, Cloudflare, and other infrastructure or platform providers.

Your use of those services remains subject to their own terms, policies, and technical rules. You must use Dock in a way that complies with the rules of the platforms involved.

A report that a Dock user violated Discord or Roblox rules does not by itself establish a violation. Dock may review the reliability of the evidence, context, severity, relationship to Dock, and any available response from the affected user. Serious or repeated substantiated violations may result in restrictions or termination. Lesser violations may result in a warning, feature restriction, temporary action, or no Dock action where appropriate. Dock may impose temporary protective restrictions while investigating an urgent safety or security matter.

Dock is not responsible for third-party outages, API changes, account actions, policy changes, payment-network decisions, or other conduct outside Dock's reasonable control.

Subject to these Terms and Dock's documentation, Dock grants authorized users a limited, revocable, non-exclusive, non-transferable right to use Dock APIs for permitted purposes.

API keys and webhook secrets are confidential. You must not expose them publicly, place secret server credentials in public client-side software, or share them with unauthorized people.

Dock may impose rate limits, quotas, scope requirements, and plan limits. You must not use multiple accounts, keys, proxies, rotating networks, or automation for the purpose of bypassing those limits.

Unless Dock expressly authorizes otherwise, you may not:

• scrape or bulk-harvest data outside intended API functionality;
• resell Dock API access or responses as a substantially competing service;
• conduct unauthorized penetration, vulnerability, load, or security testing;
• interfere with Dock's security, billing, measurement, availability, or integrity;
• use Dock to harass, stalk, dox, unlawfully discriminate against, or unlawfully target people; or
• use API results for employment, housing, credit, insurance, education, government-benefit, or other similarly high-impact decisions.

Dock may provide verification, user-authorized account linking, abuse-prevention, fraud-prevention, account-integrity, and detection features.

A user-authorized account link is different from an inferred association. Where Dock presents a verified or user-authorized link, the link means only what the applicable linking flow establishes.

Where Dock is permitted to provide a detection or risk result, that result is a review signal, not proof of identity, common ownership, fraud, evasion, or wrongdoing. Risk scores are relative indicators unless Dock expressly states that a particular score has been statistically calibrated as a probability.

Shared households, schools, workplaces, mobile carriers, VPNs, proxies, shared devices, and other legitimate circumstances may create similar technical signals.

Customers must not:

• describe an inferred result as verified identity proof;
• represent a relative score as a percentage probability unless Dock expressly documents it as such;
• publicly accuse, dox, shame, or harass a person solely because of a Dock result;
• reconstruct or attempt to obtain raw IP histories, device secrets, complete login histories, billing records, or Dock's private detection logic;
• resell or bulk-publish detection results; or
• use a Dock result as the sole basis for a high-impact decision described in Section 5.

Dock may restrict particular evidence sources, outputs, lookups, or automated actions where required by law, platform rules, privacy choices, data-source limitations, or security controls. Paid access does not override those restrictions.

You retain the rights you hold in content and data you submit to Dock.

You grant Dock a worldwide, non-exclusive, royalty-free license to host, store, copy, transmit, display, resize, transform, encode, process, and otherwise use that content only as reasonably necessary to:

• provide the Services and configurations you request;
• synchronize supported content with Discord or another integrated platform;
• provide support;
• protect the Services and users;
• detect fraud, abuse, and policy violations;
• process billing and authorized analytics;
• enforce these Terms; and
• comply with law.

You are responsible for having the rights and authority needed to submit content or instruct Dock to process it.

Where available, Dock may let authorized guild members customize supported Discord bot profile fields such as nicknames, avatars, banners, descriptions, biographies, or status information.

Access may depend on guild ownership, Discord roles or permissions, Dock permissions, plan eligibility, and enforcement status.

You must not submit Profile Content that:

• is illegal or facilitates unlawful activity;
• contains child sexual abuse material or sexual exploitation of minors;
• contains prohibited pornography or explicit sexual material;
• contains credible threats, targeted harassment, doxxing, or unlawfully disclosed personal information;
• promotes hatred or violence against protected groups or prohibited violent-extremist activity;
• uses hateful or extremist symbols in a prohibited threatening, glorifying, or abusive context;
• contains malware, phishing, credential theft, scams, or malicious links;
• infringes copyright, trademark, privacy, publicity, or other rights;
• deceptively impersonates another person, organization, brand, platform, or Dock; or
• is intended to evade a prior moderation or profile restriction.

Dock may reject, remove, reset, disable, or restrict content where reasonably necessary for safety, security, platform compliance, rights protection, legal compliance, or enforcement.

Dock does not represent that every upload is proactively scanned or reviewed before use.

Dock may apply profile-feature restrictions at the user, account, or guild level.

For an ordinary violation by an authorized member who is not the guild owner, Dock may limit that person's ability to modify Profile Content while allowing other authorized members to continue using the feature.

If the restricted person is the guild owner, or where coordinated or repeated abuse makes an individual restriction ineffective, Dock may restrict profile changes for the entire guild.

Where appropriate, Dock may provide a reason category or review path. Dock is not required to disclose another person's information, confidential detection methods, or information that would materially facilitate circumvention.

You may not use Dock to:

• violate applicable law or applicable Discord, Roblox, Stripe, or other platform rules;
• infringe or misappropriate another person's rights;
• distribute malware, phishing, credential theft, scams, or harmful code;
• gain unauthorized access to accounts, data, systems, or infrastructure;
• bypass authentication, rate limits, billing controls, feature restrictions, or enforcement actions;
• intentionally disrupt or degrade Dock or its providers;
• impersonate another person or Dock representative in a deceptive or harmful way;
• scrape information except through functionality Dock expressly provides for that purpose; or
• use the Services in a way that creates material security, legal, or platform risk for Dock or others.

Using a VPN, proxy, shared network, alternate account, or new device is not prohibited by itself. Intentionally using those methods to evade an active Dock restriction may be prohibited.

Dock may offer recurring monthly subscriptions and other paid features. The price, billing interval, included features, automatic-renewal terms, and material cancellation terms will be displayed at or before checkout.

Unless stated otherwise at checkout, a monthly subscription renews automatically each month until canceled.

By purchasing a recurring subscription, you authorize the payment processor to charge the disclosed recurring amount and applicable taxes until cancellation becomes effective.

You may cancel using the online cancellation method Dock makes available for the subscription, such as the Dock dashboard or Stripe Customer Portal. Cancellation prevents future renewals after it becomes effective. Unless applicable law requires otherwise, cancellation does not automatically reverse a renewal that was validly processed before cancellation.

Dock may change prices prospectively. Where required, Dock will provide notice before a higher recurring amount is charged.

Refunds, billing errors, unauthorized charges, chargebacks, Ad Credits, and legacy purchases are governed by Dock's Refund and Cancellation Policy.

Dock may suspend, restrict, revoke, throttle, or terminate access where Dock reasonably believes action is appropriate because of:

• a material or repeated Terms violation;
• illegal activity;
• security compromise or abuse;
• fraud or payment abuse;
• nonpayment;
• API abuse or enforcement evasion;
• prohibited content;
• serious or repeated platform-rule violations connected to Dock;
• malicious conduct against Dock or users;
• legal process; or
• discontinuation of a Service.

Dock may act immediately where delay could create material security, legal, financial, platform, or safety risk.

A temporary suspension does not automatically cancel a recurring subscription. A suspended user must retain a reasonable way to stop future renewal and submit privacy or billing requests.

Termination does not erase obligations that arose before termination.

Dock's Privacy Policy explains how Dock handles personal information, security data, account linking, detection data, billing information, uploads, cookies, and privacy requests.

Where available, authenticated users may submit privacy requests through their account settings. Alternative contact is available at [email protected].

A privacy request does not automatically require Dock to reinstate an otherwise valid restriction. Whether information can be retained after a request depends on applicable law, platform requirements, the source of the information, and the specific purpose for which retention is proposed.

Except for user content and third-party materials, Dock retains its rights in the Services and Dock-created software, designs, APIs, documentation, branding, interfaces, workflows, and other original material.

These Terms do not claim ownership of content merely because a user submits or displays it through Dock.

Restrictions on reverse engineering or similar activity apply only to the maximum extent permitted by law and do not limit non-waivable legal rights.

If you believe content on Dock infringes your rights, contact [email protected] with enough information for Dock to identify the material and understand the claim.

Dock may modify, maintain, rate-limit, suspend, replace, or discontinue features.

Beta, preview, canary, experimental, or early-access features may be incomplete, unstable, inaccurate, or removed.

Dock does not guarantee a particular uptime, response time, API capacity, detection result, moderation result, or business outcome unless Dock expressly agrees otherwise in writing.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE."

DOCK DISCLAIMS WARRANTIES THAT MAY LAWFULLY BE DISCLAIMED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, ACCURACY, AND AVAILABILITY.

DOCK DOES NOT GUARANTEE THAT DETECTION, VERIFICATION, ACCOUNT-ASSOCIATION, MODERATION, OR SECURITY OUTPUTS ARE COMPLETE, ERROR-FREE, OR SUITABLE AS THE SOLE BASIS FOR A CONSEQUENTIAL DECISION.

Nothing in these Terms excludes a warranty, guarantee, remedy, or consumer right that applicable law does not permit Dock to exclude.

Nothing in these Terms excludes or limits liability where applicable law prohibits exclusion or limitation.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, DOCK AND ITS OPERATOR WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES, OR FOR LOST PROFITS, LOST REVENUE, LOST DATA, LOSS OF GOODWILL, LOSS OF BUSINESS OPPORTUNITY, OR BUSINESS INTERRUPTION ARISING OUT OF OR RELATING TO THE SERVICES.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, DOCK'S AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SERVICES OR THESE TERMS WILL NOT EXCEED THE GREATER OF:

1. the amount you paid to Dock for the affected Services during the three months immediately before the event giving rise to the claim; or
2. USD $100.

These limits do not apply where applicable law makes them unenforceable.

To the extent permitted by law, if you use Dock on behalf of a business, organization, guild, or other entity, or if your unlawful conduct, submitted content, or material breach of these Terms causes a third-party claim against Dock, you agree to defend, indemnify, and hold harmless Dock and its operator from reasonable losses, liabilities, damages, judgments, costs, and legal fees arising from that claim.

This section does not impose an obligation on an individual consumer where that obligation would be prohibited, unfair, or unenforceable under applicable law.

Before filing a formal claim against Dock, please contact [email protected] and make a reasonable good-faith effort to resolve the dispute informally.

The law applicable to a dispute will be determined under the rules that legally govern that dispute. These Terms do not waive mandatory consumer, privacy, or other rights that cannot lawfully be waived.

Nothing prevents either party from seeking urgent relief where reasonably necessary to protect accounts, credentials, intellectual property, data, or systems.

Dock may update these Terms as the Services, billing model, security controls, platform relationships, or law change.

For a material change, Dock will provide notice or request renewed acceptance where required by law or where Dock determines renewed acceptance is appropriate for the change. A Terms update will not retroactively create a charge that you did not authorize.

If you do not agree to updated Terms, stop using the affected Services and cancel any recurring subscription before its next renewal.

If part of these Terms is unenforceable, the remaining provisions remain in effect to the maximum extent permitted by law.

Dock's failure to enforce a provision is not a waiver of the right to enforce it later.

You may not transfer your Dock account or contractual rights without Dock's permission. Dock may transfer these Terms in connection with a legitimate transfer, incorporation, reorganization, financing, acquisition, or sale of the Services, subject to applicable law and any notice that law requires.

Provisions that by their nature should survive termination will survive, including provisions concerning payment obligations, ownership, disclaimers, liability, disputes, and properly retained enforcement or legal records.

• Legal and billing: [email protected]
• Privacy: [email protected]
• Security: [email protected]
• Support: https://discord.gg/docksys
• Public operator contact: @officialsteam